To preserve the quality and design of your dresses, please follow these care instructions:

Turn Inside Out: This protects the fabric and delicate details.

Wash Colors Separately: Prevents color bleeding or transfer.

Use a Washing Bag: Safeguards delicate fabrics during the wash cycle.

Wash on Delicate Cycle or Hand Wash at 30°C (86°F): This temperature gently cleans without damaging the fabric.

Avoid Rubbing Stains: Apply a gentle stain remover before washing if necessary.

Do Not Tumble Dry: Air dry flat or hang to prevent fabric deformation.

Do Not Wring the Fabric: Protects the dress’s structure.

Iron on Low Heat and Inside Out: Use a steamer if needed to remove wrinkles safely.

DO:

Use a neutral liquid detergent designed for delicate fabrics.

DON’T:

Avoid fabric softeners, shampoo, or conventional detergents, as they can harm fabric fibers.

TIP:

Place a dry towel in the washing machine during the spin cycle to absorb excess water and speed up drying without damaging the dress.

Yes, washing at 30°C (86°F) is sufficient to clean and preserve the quality of your clothing. This temperature effectively removes dirt and bacteria while being gentle on delicate fabrics. For optimal results, we recommend using a pH-neutral detergent specifically formulated for delicate or high-quality garments. Washing at higher temperatures may risk damaging the fabric, causing colors to fade, or altering the texture of your items.

We recommend washing your clothing only when necessary to maintain the fabric's quality and longevity. For delicate items like dresses or formalwear, spot cleaning or professional dry cleaning after each wear is ideal. For casual or everyday clothing, washing after 1–3 wears, depending on use, is sufficient to keep them fresh and hygienic.

These guidelines are designed to help you preserve the premium quality and elegance of your Vittoria Vaneti clothing, ensuring each piece stays as beautiful as the day you first wore it.

Our dresses are crafted from premium-quality fabrics, chosen for their comfort, durability, and elegance. Many of our designs feature luxurious materials such as silk, satin, and high-grade polyester, ensuring a flawless fit and a stunning appearance. Each fabric is meticulously selected to enhance the garment's silhouette and preserve its shape over time.

This dedication to high-quality materials reflects our commitment to creating timeless pieces that help you feel confident and beautiful.

Our dresses are made from premium materials, ensuring they are built to last for years with proper care. When washed and stored correctly, the fabrics maintain their quality, color, and shape, even with regular wear. This durability reflects our commitment to creating timeless pieces that stand the test of time.

Our fabrics are rigorously tested to resist fading and shrinking. By following our detailed washing and care instructions, you can ensure your dress retains its original color and shape for years to come. This commitment to quality guarantees that your garment stays as beautiful as the day you bought it.

To find the perfect size, consult our size guide on each product page. We recommend measuring your bust, waist, and hips and comparing them to our size chart for the best fit. If you fall between two sizes, choose based on your preferred fit—tighter or looser. Our team is always here to help with any specific sizing questions you may have.

To track your Veyra Lenara order, visit our dedicated tracking page at any time. There, you can follow the real-time status and location of your shipment.

If you’ve received your shipping confirmation but the tracking information isn’t available yet, it may be because the carrier is still updating their system. This process can take up to 48 hours after shipment. If the issue persists beyond this time, please contact us, and we’ll be happy to assist you further.

Our orders typically take 1–3 days to process before shipping. Once processed, the estimated shipping time is 6–9 days.

For more details, please visit our Shipping Policy page.

You should have received a tracking code via email. Please note that the tracking code is usually generated within 48 hours after your order is shipped, as this is the time needed for the carrier’s system to update.

If you’ve received the code but it’s not working yet, kindly allow the 48-hour timeframe to pass. If the issue continues after this period, don’t hesitate to reach out to us at info@veyralunara.com, and we’ll be glad to assist you.

If your order hasn’t arrived within the estimated delivery time or you suspect an issue, we’re here to help! Start by checking your tracking link for the latest status of your shipment. Occasionally, carriers experience delays, but your order should still be on its way.

If the tracking link isn’t providing updates or your order is significantly delayed, please contact us at info@veyralunara.com with your order number. Our customer support team will investigate promptly and ensure you receive your order as soon as possible. We’re dedicated to resolving any issues efficiently and keeping you informed every step of the way.

At Vittoria Vaneti, we utilize international warehouses to streamline shipping and avoid additional customs fees. After your order is shipped, the tracking code is usually updated within 48 to 72 hours once the package clears customs. This is a standard process to comply with international regulations.

If the tracking still shows no updates after 7 days of receiving the link, please reach out to us at info@veyralunara.com. Our customer support team is here to assist you and ensure your order reaches you as soon as possible.

Returning your package is simple! To initiate a return, please contact us at info@veyralunara.com. We’ll provide you with instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted.

For more details, please refer to our Refund Policy.

If your return is approved, you’ll receive an email notification. Your refund will then be processed and automatically applied to your original payment method or issued as store credit, based on your preference.

Please keep in mind:

Shipping costs are non-refundable.

If your order qualified for free shipping, the shipping cost will be deducted from your refund.

Restocking fees may apply and will be deducted from the refund amount if applicable.

Refunds are typically processed within 7 business days after we inspect and approve your return. However, it may take additional time for your bank or payment provider to complete the transaction.

If you don’t see your refund after 15 business days, please contact us at info@veyralunara.com for further assistance.

We are deeply committed to reducing our environmental impact and promoting sustainability across every aspect of our brand. Many of our dresses are crafted using processes and materials that consume less water and energy compared to conventional production methods. For example, some of the fabrics in our collections require significantly less water to produce than traditional materials like cotton.

Additionally, we collaborate with manufacturers who follow strict environmental standards and prioritize waste reduction during production. Our products are Oeko-Tex certified, ensuring they are free from harmful chemicals and completely safe for both you and the planet. Sustainability is at the core of our mission to create timeless, eco-conscious fashion.